FAQ

1
What is Help123?
Help123 is a 1-stop service run by 2 community agencies for youth cyber wellness issues. There are 3 ways you can reach us – web chat, email or phone. Easy as 1, 2, 3!

 
2
What is a cyber wellness issue?
Cyber wellness issues could mean a lot of things, from cyber bullying to having your social media account hacked or having an addiction to the Internet, gaming, porn, etc. Main thing is: If it’s online, we can help!
 
You can check out our website to find out more about commonly faced cyber wellness issues, or reach out to our counsellors to ask a question if you’re not sure.

 
3
I’m not a youth, but I know a youth who might be facing a cyber wellness issue.
Family members, educators, friends, case workers – if you want to know how you can help the youth, give us a call, send us an email, or ask our web counsellors. We can answer your questions and connect you to support services.

 
4
When is Help123 available?
Our web chat and hotline are available every weekday except public holidays.
Web chat: 2pm - 10pm
Hotline: 10am - 6pm.
 
You can also email us anytime and we'll get back to you by the next working day!

 
5
But what should I do if I need to contact Help123 urgently?
As Help123 is not meant for emergencies, please call the Police (999) or the SCDF (995) if you need urgent assistance. If you have thoughts of suicide and wish to talk to someone, please contact the Samaritans of Singapore (SOS) at 1800 221 4444.

 
6
Who's responding to my call/email/web chat?
The Help123 counsellors are trained youth social workers and counsellors who are also well-versed in the area of cyber wellness.

 
7
Do I have to pay to use this?
Some of the best things in life are free, like Help123! ☺

 

If you can’t find the answer to your question above, or simply want to know more

just give us a ring at 1800 6123 123 or drop us an email at hello@help123.sg.

Call

... our hotline at 1800 6123 123 to speak to someone about your cyber wellness issue.

Email

... us at
and we’ll get back to you by the next working day.

© Copyright Fei Yue Community Services and TOUCH Cyber Wellness 2017
All Rights Reserved.